We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal. If you decide to use this method, you’ll be taken to the PayPal where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
FAQs
- What payment methods do you accept?
- Where is my refund?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- Can I track my order?
- Can I edit my ship to- name or address?
- Why hasn’t my Order arrived by the scheduled delivery date?
- What is your Return/ Refund Policy?
- How long does it take to return an item?
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- Can I track my order?
- Can I edit my ship to- name or address?
- Why hasn’t my Order arrived by the scheduled delivery date?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@totkorner.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@totkorner.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Can I edit my ship to- name or address?
Unfortunately, the ship-to name or address cannot be changed after the order has been placed.
Why hasn’t my Order arrived by the scheduled delivery date?
Our estimated delivery dates are based on several factors. Seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments. Please allow some extra time for your order to arrive as we have been advised by our shipping partners.
Please take note that If you have ordered several items and there is an item that is missing, it may have been shipped separately. Make sure to check the tracking status of your order to find the delivery date for this shipment or e-mail us regarding your order at support@totkorner.com.
Returns
- What is your Return/ Refund Policy?
- How long does it take to return an item?
What is your Return/ Refund Policy?
Please refer to our store's Return/ Refund Policy located at the bottom of our HOME Page.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.